{"id":933,"date":"2026-01-27T14:26:31","date_gmt":"2026-01-27T14:26:31","guid":{"rendered":"https:\/\/scoiattolo.pl\/faq\/"},"modified":"2026-09-27T12:25:01","modified_gmt":"2026-09-27T12:25:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/scoiattolo.pl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h4>FAQ<\/h4>\n<\/div><\/div><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1>Questions and Answers<\/h1>\n<\/div><\/div><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Frequently asked questions about Scoiattolo bags and not only bags \ud83d\ude42<\/h2>\n<\/div><\/div><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><section class=\"onas-opis\">In this section, you'll find answers to frequently asked questions about Scoiattolo handmade products, their craftsmanship, safety, and compliance with applicable regulations. We explain the materials our bags, wallets, accessories, and candles are made of, how to care for them, and who they're intended for. <\/section>\n<\/div><\/div><div class=\"et_pb_accordion_0 et_pb_accordion et_pb_module et_block_module\"><div class=\"et_pb_accordion_item_0 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h5 class=\"et_pb_toggle_title\">Are Scoiattolo products covered by warranty and do you offer post-warranty service?<\/h5><div class=\"et_pb_toggle_content\"><p>Tak, na ka\u017cdy produkt obowi\u0105zuje standardowa gwarancja. Dodatkowo - je\u015bli po latach intensywnego u\u017cytkowania torba wymaga naprawy (np. przetarty szew, uszkodzone okucie), oferujemy odp\u0142atn\u0105 us\u0142ug\u0119 naprawy w pracowni. Zale\u017cy nam \u017ceby materia\u0142y i produkty s\u0142u\u017cy\u0142y jak najd\u0142u\u017cej. <a href=\"https:\/\/scoiattolo.pl\/en\/contact\/\">Napisz do nas<\/a> je\u015bli potrzebujesz wyceny naprawy.  <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_1 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">What is the maximum weight I can put in the bag?<\/h5><div class=\"et_pb_toggle_content\"><p>Recommended weight limits are:<\/p>\n<ul>\n<li><a href=\"https:\/\/scoiattolo.pl\/en\/kategoria-produktu\/bags\/shopping-bags\/\">Torba typu Shopper<\/a> - do 9 kg<\/li>\n<li><a href=\"https:\/\/scoiattolo.pl\/en\/kategoria-produktu\/bags\/shoulder-bags-and-messenger-bags\/\">Listonoszka<\/a> - do 4 kg<\/li>\n<\/ul>\n<p>The upholstery fabric is durable, but the seams and hardware have their limits. With daily use within these limits, the bag will last for years. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_2 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Are Scoiattolo products handmade?<\/h5><div class=\"et_pb_toggle_content\"><p>Yes. All products are handcrafted in our workshop <a href=\"https:\/\/scoiattolo.pl\/en\/about-us\/\">in Ciechan\u00f3w.<\/a> Each piece is individually planned and sewn, as each upholstery piece is unique in shape and size. There's no mass-cutting from a template.  <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_3 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Are Scoiattolo products unique?<\/h5><div class=\"et_pb_toggle_content\"><p>Yes. Each bag is made from a unique piece of fabric\u2014once it's gone from the store, it won't be returned. The upholstery comes to us in random pieces, so no one model can be replicated exactly the same. This isn't a limitation\u2014it's a feature appreciated by those seeking something truly unique.  <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_4 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">What materials are the products made of?<\/h5><div class=\"et_pb_toggle_content\"><p><a href=\"https:\/\/scoiattolo.pl\/blog\/tkanina-tapicerska-w-torebce\/\">Made from upholstery fabrics\u2014<\/a>specifically, from scraps that furniture factories and upholsterers discard as too small for further production. These are new, unused pieces\u2014not second-hand, not old sofas. Velvet, corduroy, boucl\u00e9, thick braids. Fabrics designed to last decades on a sofa, now in the form of a bag.   <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_5 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Are Scoiattolo products suitable for children?<\/h5><div class=\"et_pb_toggle_content\"><p>Scoiattolo products are not toys. Models containing small parts (zippers, snaps, metal fittings) are not suitable for children under 3 years of age. Adult supervision is recommended when used by children.  <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_6 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Are the bags and accessories waterproof?<\/h5><div class=\"et_pb_toggle_content\"><p>The inner lining is waterproof, protecting the contents from accidental splashes or rain. The outer upholstery fabric is moisture-resistant, but the products are not intended for intensive contact with water or machine washing. <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_7 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">How to care for Scoiattolo bags and accessories?<\/h5><div class=\"et_pb_toggle_content\"><p>For everyday stains, a damp cloth is sufficient. If a more thorough cleaning is required: <\/p>\n<ul>\n<li>Hand wash in lukewarm water with a mild detergent.<\/li>\n<li>Dry horizontally at room temperature<\/li>\n<li>No tumble dryer - may damage fabric and shape<\/li>\n<li>No ironing<\/li>\n<\/ul>\n<p>Detailed instructions vary by model \u2013 you'll find them in the specific product description. If you have any questions, please<a href=\"https:\/\/scoiattolo.pl\/en\/contact\/\"> contact us.<\/a> <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_8 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Can I wash the bags in the washing machine?<\/h5><div class=\"et_pb_toggle_content\"><p>We do not recommend machine washing. The upholstery fabric may change texture and shape due to intense spinning. Hand wash in lukewarm water and dry horizontally at room temperature, and the bag will return to its original condition.  <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_9 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Can products differ from photos?<\/h5><div class=\"et_pb_toggle_content\"><p>Yes, and this is a natural characteristic of handicraft. Upholstery fabrics have their own texture and shade, which may appear slightly different in different light and on different screens. Minor differences in weave or shade are not a defect\u2014they are proof that you have a genuine, hand-sewn piece in your hands, not a mass-produced copy.  <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_10 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Are Scoiattolo products ecological?<\/h5><div class=\"et_pb_toggle_content\"><p>Yes. We use recycled materials (upholstery offcuts) that would otherwise be thrown away. Thanks to this, we reduce the amount of waste and give materials a second life.<\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_11 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Are upholstery offcuts new or used materials?<\/h5><div class=\"et_pb_toggle_content\"><p>New. Upholstery offcuts are fabric fragments that furniture factories discard because they are too small for further production\u2014but have never been used before. These are not second-hand or old sofas. Hygienically impeccable, they are of identical quality to the material used to make new furniture. Read more about how they reach us in the article on <a href=\"https:\/\/scoiattolo.pl\/blog\/tkanina-tapicerska-w-torebce\/\">upholstery fabrics.<\/a>    <\/p>\n<\/div><\/div><div class=\"et_pb_accordion_item_12 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Czy torby nadaj\u0105 si\u0119 do noszenia ci\u0119\u017ckich rzeczy?<\/h5><div class=\"et_pb_toggle_content\"><p>For everyday use \u2013 yes. <a href=\"https:\/\/scoiattolo.pl\/en\/kategoria-produktu\/bags\/shopping-bags\/\">The shopper bags<\/a> can support up to 9 kg, which is enough to comfortably hold a laptop, documents, a cosmetics bag, and groceries from the market. We don't recommend overloading them \u2013 seams and fittings have their limits, even in upholstery fabric. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions about Scoiattolo handmade bags \u2013 upcycling, upholstery fabrics, care, delivery, and returns. Find answers or contact us. <\/p>\n","protected":false},"author":1,"featured_media":1602,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-933","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/scoiattolo.pl\/en\/wp-json\/wp\/v2\/pages\/933","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scoiattolo.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/scoiattolo.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/scoiattolo.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scoiattolo.pl\/en\/wp-json\/wp\/v2\/comments?post=933"}],"version-history":[{"count":7,"href":"https:\/\/scoiattolo.pl\/en\/wp-json\/wp\/v2\/pages\/933\/revisions"}],"predecessor-version":[{"id":1942,"href":"https:\/\/scoiattolo.pl\/en\/wp-json\/wp\/v2\/pages\/933\/revisions\/1942"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/scoiattolo.pl\/en\/wp-json\/wp\/v2\/media\/1602"}],"wp:attachment":[{"href":"https:\/\/scoiattolo.pl\/en\/wp-json\/wp\/v2\/media?parent=933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}