FAQ
Questions and Answers
Frequently asked questions about Scoiattolo bags and not only bags 🙂
Are Scoiattolo products covered by warranty and do you offer post-warranty service?
Tak, na każdy produkt obowiązuje standardowa gwarancja. Dodatkowo – jeśli po latach intensywnego użytkowania torba wymaga naprawy (np. przetarty szew, uszkodzone okucie), oferujemy odpłatną usługę naprawy w pracowni. Zależy nam żeby materiały i produkty służyły jak najdłużej. Napisz do nas jeśli potrzebujesz wyceny naprawy.
What is the maximum weight I can put in the bag?
Recommended weight limits are:
- Torba typu Shopper – do 9 kg
- Listonoszka – do 4 kg
The upholstery fabric is durable, but the seams and hardware have their limits. With daily use within these limits, the bag will last for years.
Are Scoiattolo products handmade?
Yes. All products are handcrafted in our workshop in Ciechanów. Each piece is individually planned and sewn, as each upholstery piece is unique in shape and size. There’s no mass-cutting from a template.
Are Scoiattolo products unique?
Yes. Each bag is made from a unique piece of fabric—once it’s gone from the store, it won’t be returned. The upholstery comes to us in random pieces, so no one model can be replicated exactly the same. This isn’t a limitation—it’s a feature appreciated by those seeking something truly unique.
What materials are the products made of?
Made from upholstery fabrics—specifically, from scraps that furniture factories and upholsterers discard as too small for further production. These are new, unused pieces—not second-hand, not old sofas. Velvet, corduroy, bouclé, thick braids. Fabrics designed to last decades on a sofa, now in the form of a bag.
Are Scoiattolo products suitable for children?
Scoiattolo products are not toys. Models containing small parts (zippers, snaps, metal fittings) are not suitable for children under 3 years of age. Adult supervision is recommended when used by children.
Are the bags and accessories waterproof?
The inner lining is waterproof, protecting the contents from accidental splashes or rain. The outer upholstery fabric is moisture-resistant, but the products are not intended for intensive contact with water or machine washing.
How to care for Scoiattolo bags and accessories?
For everyday stains, a damp cloth is sufficient. If a more thorough cleaning is required:
- Hand wash in lukewarm water with a mild detergent.
- Dry horizontally at room temperature
- No tumble dryer – may damage fabric and shape
- No ironing
Detailed instructions vary by model – you’ll find them in the specific product description. If you have any questions, please contact us.
Can I wash the bags in the washing machine?
We do not recommend machine washing. The upholstery fabric may change texture and shape due to intense spinning. Hand wash in lukewarm water and dry horizontally at room temperature, and the bag will return to its original condition.
Can products differ from photos?
Yes, and this is a natural characteristic of handicraft. Upholstery fabrics have their own texture and shade, which may appear slightly different in different light and on different screens. Minor differences in weave or shade are not a defect—they are proof that you have a genuine, hand-sewn piece in your hands, not a mass-produced copy.
Are Scoiattolo products ecological?
Are upholstery offcuts new or used materials?
New. Upholstery offcuts are fabric fragments that furniture factories discard because they are too small for further production—but have never been used before. These are not second-hand or old sofas. Hygienically impeccable, they are of identical quality to the material used to make new furniture. Read more about how they reach us in the article on upholstery fabrics.
Czy torby nadają się do noszenia ciężkich rzeczy?
For everyday use – yes. The shopper bags can support up to 9 kg, which is enough to comfortably hold a laptop, documents, a cosmetics bag, and groceries from the market. We don’t recommend overloading them – seams and fittings have their limits, even in upholstery fabric.
